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After Labour weekend, we will convert to off-premises operation for two weeks. During this time, we will provide care primarily through phone consultations but will offer home visits on a limited basis to patients who require a physical examination. The online booking system will be blocked, and appointments made solely through the reception phone line which will be active from 9 am to 5 pm.

This is because we will be shifting to our new premises at 661B Whangaparaoa Road. The front entrance on the main road will be limited to staff use only as the staircase is too steep for ill patients to navigate safely. The patient entrance is at the rear of the building, and a wheelchair-friendly ramp will provide access to the clinic.

There has been feedback from patients about website issues, particularly with getting results and making bookings.

The first step is to register a master account for the website. Initially, this account is empty and you will need to add your family members including yourself to it.

You can search for family members using the last name, date of birth, and the registered email.

If you cannot find the family member or have problems adding to the list, then please send an email to the clinic reception with the names of the family members together with the email under which the master account was registered.

To download results, first select the family member and the time range for the tests. Then press load to retrieve the results.

If you are working on a desktop computer, you can also download a printable PDF file containing the results.

Our clinic website was recently upgraded to make it more mobile-friendly, and there have been some interruptions of service from time to time as we work out the bugs. The next iteration is planned as a stability release and we will be moving the hosting from a local site to the cloud so that we have protection from hardware failure.

Over the recent winter, there were multiple outbreaks of acute illness especially among children. Given that they fall sick quite fast, we are planning to start a new Acute Illness Clinic manned by our nurse prescriber and doctor so that they can be seen promptly. Children can walk-in without needing to make appointments while the clinic is in operation, and they can be seen and sent home with medications as needed.

Our new nurse prescriber, Annie Tsao will be joining us on the second week of November 2024 for six half-day sessions per week. Her primary responsibility will be to run the Acute Illness Clinic for Children together with our resident doctor.