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A new GP will be joining our practice in October. He is Gem Obillio and is an experienced Nurse Practitioner who specialises in Mental Health. He will start with a Saturday morning clinic exclusively for Mental Health, and this will be great for our patients who need assessment and medications for ADHD. This can now be done in-house at half the price of specialist psychiatric assessment and without the 6-8 months waiting time.
Over the past two years, we have not been actively chasing patients who owe us money. Most are paying promptly but some have accumulated debts amounting to several hundred dollars. We are running a business and need the funds to pay our staff as well as invest in expanding our range of services for patients.
After consideration, Hillview is implementing a credit limit policy where patients can have credit amounting to one consultation charge. In other words, you can still book another consultation even if you have not paid the last one, but anything more than this will be blocked.
If you have been blocked because of this, you will need to provide proof of online payment (a screenshot will do) or come into the clinic to pay by EFTPOS. Once payment has been made, bookings and script requests can now be processed. Don’t leave this to the last minute otherwise you might not be able to book appointments and scripts when you need to.
For those patients who genuinely have difficulty paying, please discuss with Matt and we can put you on the exemption list. We are supporting several families through this scheme and will continue to do so in the future.
Starting 1 October 2025 as announced previously, we will be increasing our consultation charges to $20 for CSC patients and $65 for non-CSC patients. This amounts to an 8% increase over two years, which matches exactly the Stats NZ inflation rate for this period. This will pay for an increase in our staff salaries by the same amount to match the rise in the cost of living.
Providers
Clinic Capacity
The capacity chart shows the current enrolment capacity of each provider. This figure is updated every few weeks and may not reflect the current capacity.
Dr Loke
Clinic Occupancy
The occupancy chart shows the current booking state of Hillview's clinics. Our quality standard is that we want to keep the waiting time to 24 hours or less. If the waiting time for any of our providers exceeds this for a week (two completely red blocks on the left), we will activate our Panic® Week protocol to bring this down.
For the highlighted days during Panic® Week, clinic hours are extended. Routine tasks such as prescriptions and messages are handled only on Mondays and Fridays. Urgent tasks are done on the same day, but incur an additional charge.
Tue
7/10
Wed
8/10
Thu
9/10
Fri
10/10
Sat
11/10
Sun
12/10
Mon
13/10
NP Gem
Acute Illness
Dr Loke
Jarod
Cherie
HillView Medical Centre
661B Whangaparaoa Road
Stanmore Bay 0932
Auckland
09 242 3288
reception@hillviewmedical.co.nz
manager@hillviewmedical.co.nz
nurse@hillviewmedical.co.nz
Morning Clinic
9 am - 1 pm
(Not operational)
Evening Clinic
Monday to Friday 5 pm - 8 pm
Afternoon Clinic
Monday to Friday 1 pm - 5 pm
Saturday Clinic
9 am - 1 pm
(Not operational)
Women's Health
Tuesday and Friday 9 am - 8 pm
By appointment only
Liquid Nitrogen
Monday 9 am - 1 pm
By appointment only
Children's Clinic
1-5 pm weekdays
Walk-in for children under 14 only
Walk-in clinics seen same day
Acute Illness Clinic
1-5 pm weekdays
Walk-in for simple infections only
Be prepared to wait
NOTICES
It was unfortunate that I caught a bad case of influenza and had to close the clinic for a bit more than a week while I recovered. I expect that the upcoming week of 22-26 September 2025 will be packed, and the following week we will need to activate our Panic® Week protocol to bring the waiting time down.
1-2 October 2025 the clinic will also be closed as I am going for my cataract surgery.
Do remember that the Children and Acute Illness clinics are still active and patients can still be seen on the same day if needed.