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Our internal renovations to the new clinic should be completed by this weekend. The cleaners are booked to come in on Monday 11 Nov, and the staff and computer technicians will be in on Tuesday 12 Nov to put all the stuff in order. We should be ready to begin limited operations by Wed 13 Nov, and the admin / nursing staff will be available on-site during operating hours.

However, we are still waiting for Auckland Council to consent our wheelchair ramp at the back of the clinic, and they require several inspections during the construction process. As such, the clinic’s medical operations will not start yet until the full consent has been obtained. Meanwhile, we will bring in some patients to be seen on a case-by-case basis if there is an urgent need to do so, but otherwise will rely on phone consults until then.

Please note that until the ramp is operational, patients who need to be seen in-person will have to climb the front flight of stairs to enter the premises.

Until the clinic is fully open, the medical operating hours are 1 pm – 8 pm, with bookings to be made through reception only from 9 am – 5 pm. Saturdays we will be temporarily closed as we will be needing some time to manage the renovation and moving process.

We request that patients who have had phone consults during this period to settle their accounts as soon as possible as we are needing the money to pay for moving and renovation costs for the new clinic.

There has been feedback from patients about website issues, particularly with getting results and making bookings.

The first step is to register a master account for the website. Initially, this account is empty and you will need to add your family members including yourself to it.

You can search for family members using the last name, date of birth, and the registered email.

If you cannot find the family member or have problems adding to the list, then please send an email to the clinic reception with the names of the family members together with the email under which the master account was registered.

To download results, first select the family member and the time range for the tests. Then press load to retrieve the results.

If you are working on a desktop computer, you can also download a printable PDF file containing the results.

Over the recent winter, there were multiple outbreaks of acute illness especially among children. Given that they fall sick quite fast, we are planning to start a new Acute Illness Clinic manned by our nurse prescriber and doctor so that they can be seen promptly. Children can walk-in without needing to make appointments while the clinic is in operation, and they can be seen and sent home with medications as needed.