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A new GP will be joining our practice in October. He is Gem Obillio and is an experienced Nurse Practitioner who specialises in Mental Health. He will start with a Saturday morning clinic exclusively for Mental Health, and this will be great for our patients who need assessment and medications for ADHD. This can now be done in-house at half the price of specialist psychiatric assessment and without the 6-8 months waiting time.

Over the past two years, we have not been actively chasing patients who owe us money. Most are paying promptly but some have accumulated debts amounting to several hundred dollars. We are running a business and need the funds to pay our staff as well as invest in expanding our range of services for patients.

After consideration, Hillview is implementing a credit limit policy where patients can have credit amounting to one consultation charge. In other words, you can still book another consultation even if you have not paid the last one, but anything more than this will be blocked.

If you have been blocked because of this, you will need to provide proof of online payment (a screenshot will do) or come into the clinic to pay by EFTPOS. Once payment has been made, bookings and script requests can now be processed. Don’t leave this to the last minute otherwise you might not be able to book appointments and scripts when you need to.

For those patients who genuinely have difficulty paying, please discuss with Matt and we can put you on the exemption list. We are supporting several families through this scheme and will continue to do so in the future.

Starting 1 October 2025 as announced previously, we will be increasing our consultation charges to $20 for CSC patients and $65 for non-CSC patients. This amounts to an 8% increase over two years, which matches exactly the Stats NZ inflation rate for this period. This will pay for an increase in our staff salaries by the same amount to match the rise in the cost of living.

It was unfortunate that I caught a bad case of influenza and had to close the clinic for a bit more than a week while I recovered. I expect that the upcoming week of 22-26 September 2025 will be packed, and the following week we will need to activate our Panic® Week protocol to bring the waiting time down.

1-2 October 2025 the clinic will also be closed as I am going for my cataract surgery.

16-17 October 2025, having the second eye done. Following week we will monitor and see if there is a need to activate another Panic week.

Do remember that the Children and Acute Illness clinics are still active and patients can still be seen on the same day if needed.

The clinic is closed on Tuesday 7 October 2025 from 3 pm onwards for full cleaning and disinfection. This is a precaution in accordance with the Ministry of Health guidelines following a potential measles case in the clinic.

We will operate as usual on the following day. Keep in mind that this week is our Panic week, so operating hours start earlier from 11 am.